Volante Global continue to operate during these difficult times. If you are experiencing financial difficulty and are struggling to pay your premium, or wish to discuss the potential impact of COVID-19 on your insurance arrangements, then please contact your broker or Volante directly on email@example.com. We want to help you.
Affinity Solutions policies are underwritten by Liberty Mutual Insurance Europe SE (a Liberty Specialty Markets company). If you have purchased an Affinity Solutions policy, please click here for further information about the litigation being pursued by the FCA on behalf of policyholders in relation to UK non-damage business interruption insurance policies, and whether your claim might be affected.
At Volante we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
This Privacy Notice provides an explanation as to how we use your personal information and will update any previous information we have given you about using your personal information (also referred to as personal data). We do update this Notice from time to time so please review it regularly.
In this Privacy Notice, ‘we’ and ‘us’ means Volante Global Ltd and their subsidiary companies, which are listed below. ‘Group’ means that group of companies or its members. The Volante Global companies that may act as data controllers for your personal data are:
Any personal data that is captured from you via this website will be processed by Volante Global Limited as Data Controller.
We may collect personal information directly from you:
We may collect personal information from a number of different sources including:
We may collect personal information about you. The information we collect will depend on the product or service it relates to.
Where Volante Global Limited is the data controller, we may collect the following about you:
Where Volante International Limited, Volante Germany GmbH, Volante Germany (UK Branch) or Bridge Underwriting AB is the data controller we may collect the following about you:
We only use your personal information in accordance with the law which requires us to have a legal basis for processing your personal data. Depending on the type of data we are processing in a given situation, our legal basis for processing are:
Where we process special category personal data and/or criminal conviction data, it is necessary that we have additional legal grounds for processing this personal information. We will rely on this processing being in the substantial public interest and it is necessary for an insurance purpose such as considering an insurance application or preventing/detecting fraud and other unlawful acts or to establish, exercise or defend legal claims.
We use cloud technology storage solutions both within the United Kingdom and the European Union where your personal data may be stored for efficiency and performance reasons. We may also in the future utilise such facilities outside of the above territories.
The legal grounds we rely on for the various uses of personal information are set out below:
Note: * – The information listed for each type of processing is not necessarily all of the personal information processed for that purpose.
We currently do not process personal data to make automated decisions.
We will share your personal information within the Volante Global Limited Group and/or the following third parties:
We routinely collect and/or process your personal information within the United Kingdom and European Economic Area where your data is protected in compliance with the data protection laws and regulations of the United Kingdom and the European Union.
We may transfer your personal information to countries outside of your home territory, the United Kingdom, and/or European Economic Area in which case we will ensure that your personal data is afforded the same level of protection as in your home territory. We will achieve this by:
We keep your personal data for as long as is reasonably necessary to fulfil the purposes outlined previously in this notice and in order to comply with or demonstrate compliance with our legal and regulatory obligations. The exact time period we retain your data will depend on the purposes for which it is collected. We will typically retain:
There may be certain situations where your personal information may be retained for longer such as for long term insurance products, for example liability policies, or where a child may be involved in a claim.
You might find links to third party websites on our website. These websites should have their own Privacy Policies which you should check. We do not accept any responsibility or liability for their Policies whatsoever as we have no control over them.
Under the data protection laws within the United Kingdom and European Economic Area, you have the following rights over your personal data. If you would like to exercise any of these rights in relation to personal data that we hold, please see how to contact us, below.
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data that you provided to us in a structured, commonly used, machine-readable format.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Request the review of an automated decision if you do not agree with the outcome.
Complain to the relevant data protection authority if you believe your personal information has been used by us in breach of applicable data protection laws and regulations. More information can be found on the relevant authority’s website as follows:
We welcome any queries, comments or requests you may have regarding this Privacy Notice, including any request to exercise your rights over your data. Please do not hesitate to contact us by the following methods:
Post: Data Protection Enquiries, Chief Risk Officer, Volante Global Limited, 30 St. Mary Axe, London EC3A 8BF
We may change this Privacy Notice periodically as a result of changes to government regulation, new technology or developments within data privacy laws. We may also make changes where we identify new sources of data or use your information differently provided that it is compatible with the purposes for which the data was originally collected.