Volante Global continue to operate during these difficult times. If you are experiencing financial difficulty and are struggling to pay your premium, or wish to discuss the potential impact of COVID-19 on your insurance arrangements, then please contact your broker or Volante directly on firstname.lastname@example.org. We want to help you.
Affinity Solutions policies are underwritten by Liberty Mutual Insurance Europe SE (a Liberty Specialty Markets company). If you have purchased an Affinity Solutions policy, please click here for further information about the litigation being pursued by the FCA on behalf of policyholders in relation to UK non-damage business interruption insurance policies, and whether your claim might be affected.
References to Volante Global refer to the applicable entities of the Volante Global group including but not limited to the affiliates, branches and subsidiaries of Volante Capital Holdings (Bermuda) Limited (which is incorporated in Bermuda (Registration No. EC52945) with its registered office at Clarendon House, 2 Church Street, Hamilton, HM 11 Bermuda) which are listed below.
Key contact information can be found at www.volanteglobal.com/contact. For general enquiries please contact email@example.com
Volante Capital Holdings (Bermuda) Limited incorporated in Bermuda (Registration No. EC52945) with its registered office at Clarendon House, 2 Church Street, Hamilton, HM 11 Bermuda.
Volante Canada Limited incorporated under the federal laws of Canada (Registration No. 1121497-7) with its registered office at 1315 Pickering Parkway, Suite 300, Pickering, Ontario, L1V 7G5.
Volante Germany GmbH is registered in the commercial register (Handelsregister) under HRB 219899 with it’s registered office at Rheinsberger Str. 76/77, 10115 Berlin, Germany. Volante Germany GmbH is a multiple insurance agency (Mehrfach-Versicherungsvertreter) with a permit pursuant to section 34d para 1 German Industrial Code (Gewerbeordnung) issued by the Chamber of Commerce and Industry (Industrie- und Handelskammer) Berlin, registered in the intermediary register (Vermittlerregister) under register number: D-9HN1-44KJK-28. Volante Germany GmbH is registered with the UK Financial Conduct Authority.
Bridge Underwriting AB is incorporated in Sweden (Registration No. 559136-4277) and is authorised and regulated by the Finansinspektionen (Swedish FSA). It has its registered office at Vasagatan 7, 111 20, Stockholm, Sweden.
Horizon Europe Underwriting AB is incorporated in Sweden (Registration No. 559214-7465). It has its registered office at Vasagatan 7, 111 20, Stockholm, Sweden.
Horizon Europe AG is incorporated in Switzerland (registration No. CHE-242.118.192) with registered office at Bleicherweg 10, Zurich 8002, Switzerland.
Volante Global Limited incorporated in England and Wales (Registration No. 10993763) which has its registered office at 30 St Marx Axe, London, EC3A 8BF.
Volante Global (Services) Limited incorporated in England and Wales (Registration No. 10660169) which has its registered office at 30 St Marx Axe, London, EC3A 8BF.
Volante International Limited incorporated in England and Wales (Registration No. 11005928) which is an Appointed Representative of Pro MGA Solutions Ltd (Registration No. 10575665) which is authorised and regulated by the UK Financial Conduct Authority. Please note that each of Volante Financial & Professional Lines, Affinity Solutions, Gentium Motor, Cyber Lockout, Horizon Europe, Edison Motor and Aesir Space are a trading name of Volante International Limited (see FCA register for a complete list https://register.fca.org.uk/). Volante International Limited has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Volante Emerging Markets Limited incorporated in England and Wales (Registration No. 11707079) which is an Appointed Representative of Pro MGA Solutions Ltd (Registration No. 10575665) which is authorised and regulated by the UK Financial Conduct Authority. Imara is a trading name of Volante Emerging Markets Limited (see FCA register for a complete list https://register.fca.org.uk/). Volante Emerging Markets Limited has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Volante International Motor Limited incorporated in England and Wales (Registration No 11849238) which is an Appointed Representative of Pro MGA Solutions Ltd (Registration No. 10575665) which is authorised and regulated by the UK Financial Conduct Authority. Please note that Gentium Motor is a trading name of Volante International Motor Limited (see FCA register for a complete list https://register.fca.org.uk/). Volante International Motor Limited has its registered office at 30 St Mary Axe, London, EC3A 8BF.
VTX Partners Limited incorporated in England and Wales (Registration No. 11328309) has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Horizon Europe Management Limited incorporated in England and Wales (Registration No. 12159551) has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Volante Germany (UK Branch) (Registration No. BR022700) a UK establishment of Volante Germany GmbH (Registration No. FC037609) is an Appointed Representative of Pro MGA Solutions Ltd (Registration No. 10575665) which is authorised and regulated by the Financial Conduct Authority. Please note that each of Volante Financial & Professional Lines, Affinity Solutions, Gentium International Motor, Cyber Lockout, Horizon Europe and Aesir Space are a trading name of Volante Germany (UK Branch) (see FCA register for a complete list https://register.fca.org.uk/). Volante Germany (UK Branch) has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Volante Speciality Risk LLC incorporated in Delaware USA, (Company No. 7499797) with its registered office at 1209 N Orange Street, Wilmington, New Castle County Delaware 19801.
Attached to each email sent by Volante Global is a summary of our full email terms. Our full email terms, which apply to all emails sent by or on behalf of Volante Global, are set out below.
At Volante we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
This Privacy Notice provides an explanation as to how we use your personal information and will update any previous information we have given you about using your personal information (also referred to as personal data). We do update this Notice from time to time so please review it regularly.
In this Privacy Notice, ‘we’ and ‘us’ means Volante Capital Holdings (Bermuda) Ltd, Volante Global Ltd and their subsidiary companies, which are listed below. ‘Group’ means that group of companies or its members. The Volante Global companies trading at the date of this Notice are:
We are what the General Data Protection Regulations refer to as a ‘controller’ of the personal data that we gather and use.
You have rights over your personal data, including the right to know what personal data we hold about you and the right to object to how we use it. You can also ask us to correct inaccuracies, delete or restrict personal data about you, or to ask for your personal information to be provided to someone else. We’ve set out more details of these rights at the end of this Notice.
We have not appointed a dedicated ‘Data Protection Officer’ but our Chief Legal Officer will deal with any data protection enquiries and any requests you make to exercise your rights. Details of how to contact us are set out at the end of this Notice.
You also have the right to complain to the Information Commissioner’s Office if you are not satisfied with how we respond to you on matters relating to your personal data and you can find out more about this at https://ico.org.uk.
We collect and process the following data about you:
The Volante Global Group is committed to meeting its obligations under applicable local privacy and data protection laws.
Group companies will observe the law in all collection and processing of data and will meet any subject data access request in compliance with the law. In the UK, this includes the General Data Protection Regulations (“GDPR”) and the UK Data Protection Act 2018 (the “Act”). Equivalent law applies in other EEA jurisdictions.
Data will only be used for: the purposes stated in the company’s literature, including this privacy notice; purposes relevant to carrying out the company’s responsibilities under the insurance and/or reinsurance contract; and, where required, overriding requirements such as criminal investigations.
All necessary steps will be taken in the collection and storage of any sensitive data to ensure that the data is secure and all staff will do their utmost to keep all data accurate, up-to-date and secure.
Group companies are committed to making staff aware of the requirements under relevant privacy and data protection legislation. All staff are aware that personal or sensitive data can only be disclosed in limited circumstances
The information that we collect and store relating to you will used (‘processed’) for the following purposes:
We only use your personal information in accordance with the law and the Act requires us to have an express ‘lawful basis’ for the ways in which we use your personal data. Depending on the type of data we are processing in a given situation, our lawful bases are:
Where the lawful basis for us to process your personal data is your consent, you have the right to withdraw your consent: please refer to the section headed “Your rights over the personal data we process” below.
Data that is provided to us is stored on secure servers. Details relating to transactions, if any, entered into on our site will be encrypted to ensure its safety. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Notice.
We do not hold your personal data for any longer than we need it in order to carry out the lawful basis we have for processing it, but this can be for a relatively long period of time. For example, we will hold information that you provide to us when entering into a policy of insurance with us until the statutory limitation period for litigation based on the policy has expired – this is typically 6 years after the date that the contract expires, but can be longer.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically: transmission of such data is therefore entirely at your own risk. You accept the inherent security risks of providing information and dealing on-line over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
We may need to transfer your personal information to countries outside the European Union that may not protect your personal information as extensively as the United Kingdom. If we do so we will keep control of the information or require anyone to whom we pass it to treat it to UK data protection standards.
Cookies help us to understand how you use our website. The information that they send us will not identify you personally; it is statistical data about our visitors and their use of our site.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
For more information about cookies, including how to decline them and to delete cookies that may already be saved on your computer, visit www.allaboutcookies.org or go to the help menu within your internet browser.
We may also use web beacons in our emails to you. These are transparent image files that can be used to see if an email was read or forwarded to someone else. If you object to web beacons in emails, we recommend that you follow the same procedure for deleting existing cookies and disabling future cookies (see how to do this at www.allaboutcookies.org). We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier of your device or other access device; but we will not be able to identify you as an individual.
You might find links to third party websites on our website. These websites should have their own Privacy Policies which you should check. We do not accept any responsibility or liability for their Policies whatsoever as we have no control over them.
The UK Data Protection Act 2018, or equivalent legislation in your country implementing the European Union’s General Data Protection Regulations, gives you the following rights over your personal data. If you would like to exercise any of these rights in relation to personal data that we hold, please see how to contact us, below.
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
T +44 (0)20 3795 2976 E firstname.lastname@example.org
By post: Data Protection Enquiries, Chief Legal Officer, Volante Global Limited, 30 St. Mary Axe, London EC3A 8BF
On behalf of Volante Global: 30 St. Mary Axe, London EC3A 8BF
© Volante Global Limited 2018. All Rights Reserved.
Copyright © Volante Global Limited 2017. All Rights Reserved.
Volante Global Limited (“Volante”) is incorporated in England, Company Number 10993763, Registered office 30 St. Mary Axe, London EC3A 8BF.
You must not modify, alter, copy, distribute or sell the contents of this site save that Volante grants you a non exclusive licence to view, download and/or print the contents of this site for your informational use only. The trade marks, copyright and other intellectual property rights used in or on this site (including in any underlying source code) are owned by Volante or its licensors.
No warranty or assurance is given regarding the content of this site, or of any site to which you can gain access via this site. All implied warranties and conditions are excluded to the maximum extent permitted by law and the site is provided “as is” and “as available”. You use this site at your own risk and should not place any reliance on its contents. Volante does not endorse or recommend any products or services offered on sites accessible via this site.
Save in respect of death or personal injury caused by its negligence, neither Volante nor any member of its group of companies shall be liable to you for any losses or damages, of whatever nature, arising in connection with your use of this site.
We may amend these terms from time to time. Any such changes shall be posted to this site.
These terms are governed by English law and Volante and you hereby submit to the non exclusive jurisdiction of the English courts in respect of any dispute arising out of or in connection with your use of this site.
We are committed to providing a high-quality insurance service to all our customers. In the event that a problem occurs we are committed to ensuring that there is an expedited review of your complaint, the result of which will be reported upon promptly.
If you are unhappy with any aspect of the service that you receive from Volante, please contact your insurance broker in the first instance, quoting:
Alternatively, you can contact Volante directly at email@example.com or by post to:
Attention: Chief Risk Officer (Complaints)
30 St. Mary Axe,
London EC3A 8BF
Upon receipt of your complaint we will:
If we have reasonable grounds to be satisfied that another respondent may be solely or jointly responsible for the subject matter of your Complaint, we will promptly forward your Complaint, or the relevant part of it, to the other respondent and inform you in writing the reasons we have done so and include the respondents contact details.
If you remain dissatisfied following receipt of our final response, then you may be eligible to refer the matter to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You have six months from the date of our final response to refer your complaint to the FOS.
Details of who is eligible to refer a complaint to the FOS can be found on their website at www.financial-ombudsman.org.uk. At the relevant time we will provide you with a leaflet entitled “Your complaint and the ombudsman”. The FOS’s contact details are as follows:
Financial Ombudsman Service
Telephone: +44 (0)300 123 9 123