References to Volante Global refer to the applicable entities of the Volante Global group including but not limited to the affiliates, branches and subsidiaries of Volante Capital Holdings (Bermuda) Limited (which is incorporated in Bermuda (Registration No. EC52945) with its registered office at Clarendon House, 2 Church Street, Hamilton, HM 11 Bermuda) which are listed below.
Key contact information can be found at www.volanteglobal.com/contact. For general enquiries please contact info@volanteglobal.com
Volante Capital Holdings (Bermuda) Limited incorporated in Bermuda (Registration No. EC52945) with its registered office at Clarendon House, 2 Church Street, Hamilton, HM 11 Bermuda.
Volante Canada Limited incorporated under the federal laws of Canada (Registration No. 1121497-7) with its registered office at 1315 Pickering Parkway, Suite 300, Pickering, Ontario, L1V 7G5.
Volante Germany GmbH is registered in the commercial register (Handelsregister) under HRB 219899 with it’s registered office at Rheinsberger Str. 76/77, 10115 Berlin, Germany. Volante Germany GmbH is a multiple insurance agency (Mehrfach-Versicherungsvertreter) with a permit pursuant to section 34d para 1 German Industrial Code (Gewerbeordnung) issued by the Chamber of Commerce and Industry (Industrie- und Handelskammer) Berlin, registered in the intermediary register (Vermittlerregister) under register number: D-9HN1-44KJK-28.
Bridge Underwriting AB is incorporated in Sweden (Registration No. 559136-4277) and is authorised and regulated by the Finansinspektionen (Swedish FSA). It has its registered office at Vasagatan 7, 111 20, Stockholm, Sweden.
Horizon Europe Underwriting AB is incorporated in Sweden (Registration No. 559214-7465). It has its registered office at Vasagatan 7, 111 20, Stockholm, Sweden.
Horizon Europe AG is incorporated in Switzerland (Registration No. CHE-242.118.192) with registered office at Bleicherweg 10, Zurich 8002, Switzerland.
Volante Global Limited incorporated in England and Wales (Registration No. 10993763) which has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Volante Global (Services) Limited incorporated in England and Wales (Registration No. 10660169) which has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Volante International Limited incorporated in England and Wales (Registration No. 11005928) which is authorised and regulated by the Financial Conduct Authority (reference no. 940283). Please note that each of Volante Financial & Professional Lines, Affinity Solutions, Gentium Motor, Cyber Lockout, Horizon Europe, Edison Motor, Imara, Volante International Motor and Aesir Space are a trading name of Volante International Limited (see FCA register for a complete list https://register.fca.org.uk/). Volante International Limited has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Volante Emerging Markets Limited incorporated in England and Wales (Registration No. 11707079) which has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Volante International Motor Limited incorporated in England and Wales (Registration No 11849238) which has its registered office at 30 St Mary Axe, London, EC3A 8BF.
VTX Partners Limited incorporated in England and Wales (Registration No. 11328309) which has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Volante Germany (UK Branch) (Registration No. BR022700) a UK establishment of Volante Germany GmbH (Registration No. FC037609) is an Appointed Representative of Pro MGA Solutions Ltd (Registration No. 10575665) which is authorised and regulated by the Financial Conduct Authority. Please note that each of Volante Financial & Professional Lines, Affinity Solutions, Gentium International Motor, Cyber Lockout, Horizon Europe and Aesir Space are a trading name of Volante Germany (UK Branch) (see FCA register for a complete list https://register.fca.org.uk/). Volante Germany (UK Branch) has its registered office at 30 St Mary Axe, London, EC3A 8BF.
Volante Speciality Risk LLC incorporated in Delaware USA, (Company No. 7499797) with its registered office at 1595 Peachtree Pkwy Suite 204-376, Cumming, Georgia 30041.
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No warranty or assurance is given regarding the content of this site, or of any site to which you can gain access via this site. All implied warranties and conditions are excluded to the maximum extent permitted by law and the site is provided “as is” and “as available”. You use this site at your own risk and should not place any reliance on its contents. Volante does not endorse or recommend any products or services offered on sites accessible via this site.
Save in respect of death or personal injury caused by its negligence, neither Volante nor any member of its group of companies shall be liable to you for any losses or damages, of whatever nature, arising in connection with your use of this site.
We may amend these terms from time to time. Any such changes shall be posted to this site.
These terms are governed by English law and Volante and you hereby submit to the non exclusive jurisdiction of the English courts in respect of any dispute arising out of or in connection with your use of this site.
We are committed to providing a high-quality insurance service to all our customers. In the event that a problem occurs we are committed to ensuring that there is an expedited review of your complaint, the result of which will be reported upon promptly.
If you are unhappy with any aspect of the service that you receive from Volante, please contact your insurance broker in the first instance, quoting:
Alternatively, you can contact Volante directly at complaints@volanteglobal.com or by post to:
Volante Global
Attention: Chief Risk Officer (Complaints)
30 St. Mary Axe,
London EC3A 8BF
Email: complaints@volanteglobal.com
Upon receipt of your complaint we will:
If we have reasonable grounds to be satisfied that another respondent may be solely or jointly responsible for the subject matter of your Complaint, we will promptly forward your Complaint, or the relevant part of it, to the other respondent and inform you in writing the reasons we have done so and include the respondents contact details.
If you remain dissatisfied following receipt of our final response, then you may be eligible to refer the matter to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You have six months from the date of our final response to refer your complaint to the FOS.
Details of who is eligible to refer a complaint to the FOS can be found on their website at www.financial-ombudsman.org.uk. At the relevant time we will provide you with a leaflet entitled “Your complaint and the ombudsman”. The FOS’s contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk
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